Return Policy

2026 Holley Performance Brands Direct to Consumer (DTC) Return Policy

Effective Date: 10/09/2026

Need to return something? This policy covers how to start a return, how long you have, what it costs, and what we do when something arrives damaged, defective, or wrong.

This Policy applies to products purchased directly from Holley Inc. and its subsidiaries, commonly known as Holley Performance Brands, by end consumers through Holley Performance Brands’ websites or Technical Services departments. It does not apply to purchases made through authorized dealers, distributors, or third-party marketplaces. Those returns must be processed through the seller under its own return policy.

This Policy covers returns, defective and damaged product claims, and non-returnable items. Product warranties are separate: coverage, duration, and remedies are set by the warranty that came with your product, which stays with the product regardless of where it was purchased. Refer to the warranty documentation in the box or the applicable brand website, or call us and we’ll point you to it.

Not sure? Call us at 800-638-0032 or email [email protected] and we’ll help make sure your situation gets resolved as quickly as possible.

2. How to Process a Return

Every return follows the same five-step process:

• Contact Us. Call 800-638-0032 or email [email protected]. Have your order number ready. We’ll confirm whether your return qualifies and issue an RMA number (Return Merchandise Authorization).
• Receive Your RMA and Return Instructions. We’ll email you the return address and, where it applies, a prepaid shipping label. RMAs are valid for 30 days for standard returns and 60 days for warranty returns. Your RMA email also includes packaging requirements; follow those, since returns that arrive damaged from inadequate packaging may receive a reduced refund.
• Pack It Up. Use the original packaging inside a sturdy outer box, and write the RMA number clearly on the outside of the outer box.
• Ship It. Use the prepaid label if we sent one. Otherwise, ship with a tracked carrier and keep your tracking number — you’re responsible for the package until it reaches us.
• Receive Your Refund. Once we receive and inspect your return, allow up to five (5) business days for processing. Your financial institution may need an additional 2–10 business days for the credit to post.

Important: An RMA is required before shipping anything back to Holley. Packages sent without one may be refused. If we receive a package with no RMA, we’ll hold it thirty (30) days while we try to reach you; after that it may be disposed of.

3. Standard Returns

Use a standard return for new, uninstalled, unused products. You have 90 days from delivery to start one. After 90 days, we no longer accept standard returns. Defective product claims follow their own timeline (Section 4), and warranty claims are governed by your product’s warranty.

*Unless damaged, defective or you received the wrong product (Section 4) or covered by your product warranty.

For Safety Gear and Apparel, the first 30 days are your fit window. Within 30 days of delivery you can return the item for a full refund or exchange it for a different size of the same product, with no restocking fee either way. Exchanges are free: we cover return shipping and nothing is deducted from your refund. You get one exchange per item. Exchanges are handled as a return plus a new order; contact us to begin the process. Items must be unused, with tags attached, in their original packaging. After day 30, the standard 15% restocking fee (capped at $250) applies through day 90.

3.2 What “New and Unused” Means

For a full refund (minus any restocking fee), items must come back in like-new (resaleable) condition:

• In the original packaging
• Complete with all original parts, hardware, manuals, and accessories
• Uninstalled and not used — no signs of installation, use, or modification

Category-specific requirements:

• Electronics with a broken manufacturer’s seal cannot be returned.
• Apparel must come back with tags attached, in its original garment bag.
• Wheels must be unmounted — once mounted to tires they can’t be returned.

Condition-based deductions. We inspect every return before issuing a refund, and we don’t issue any refund until inspection is complete. If an item comes back installed, used, incomplete, or with damaged packaging, we deduct based on its actual condition, up to 35% of the purchase price. The $250 cap does not apply to condition-based deductions. If components or packaging are missing, we may also deduct their replacement cost. In some cases, we may reject the return and send the item back to you at your expense. This deduction replaces the standard restocking fee rather than adding to it.

4. Damaged, Defective or Wrong

Arrived defective, damaged, or not what you ordered? We will work to resolve the situation.

Don’t wait. These windows are tight. Report visible shipping damage within 72 hours of delivery, hidden damage within 15 days, and a defective item within 15 days. Miss the window and your claim may have to go through the slower standard warranty process instead.

On damage claims, hold on to the item. Don’t ship anything back until we’ve reviewed your claim. We’ll tell you if we need it returned, and we’ll cover that shipping if we do.

4.1 Damaged or Defective Chemicals

Safety first. Don’t ship damaged or defective chemicals back — shipping oils, aerosols, or flammable liquids through a parcel carrier can be unsafe and is often prohibited. Call us instead and we’ll walk you through a simple photo-and-disposal process, then issue your refund or replacement.

5. Non-Returnable

These items are final sale, unless they arrive defective (Section 4) or are covered by your product warranty:

Digital products and downloads (software, extended warranties, protection fees)

Build-to-order or custom products

Configured Safety Gear (Technical Safety Apparel & Helmets)

Clearance items marked final sale

Limited stock (LTS) or Last Chance items

Obsolete (OBS) items

Chemicals (Cataclean, Car Care, Oils and misc.), once shipped

Electronics, once opened or with the manufacturer seal broken

Factory-refurbished products can be returned for repair or replacement within 90 days of delivery.

Processing a Standard Return? You choose how it ships back.

• Use our prepaid label (easiest). We’ll email you a label so you don’t have to arrange anything — a flat $12.99 per label, deducted from your refund.
• Ship it yourself. Use any tracked carrier you like and pay them directly — nothing is deducted from your refund. You’re responsible for the package until it reaches us, so keep your tracking number.

Either way, there’s no deduction when the return is our fault (defective, damaged, wrong item) or when you’re exchanging Safety Gear or Apparel within 30 days — we cover those.

What can come out of your refund. On a Standard Return, only two things reduce your refund: the restocking fee from the table in Section 3.1, and the $12.99 label fee if you choose to use our label. We do not deduct the original shipping cost on free-shipping orders. Extended warranties, shipping upgrades, and protection fees aren’t refundable.

6.1 Oversized, Freight, Hazmat, and International Returns

Returns requiring LTL freight, hazmat handling, or specialized carrier service need to be coordinated with Customer Service before shipment, and the $12.99 flat label fee does not apply. We’ll quote the cost before you ship. Holley arranges and pays return freight for defective products, shipping damage, order errors, and qualifying warranty claims. Where a product can’t be shipped safely or legally, we may authorize disposal at your location instead of a return. We’ll tell you exactly what to document, and misrepresenting the condition may result in the credit being reversed.

On international returns, you’re responsible for return shipping, customs duties, taxes, and brokerage fees unless Holley specifically authorizes a prepaid international label. Original duties and taxes on outbound international shipments aren’t refundable by Holley, though you may be able to recover them from your local customs authority.

7. Legal Terms

7.1. Return Abuse

Holley reserves the right to refuse returns, deny warranty service, or restrict future purchases for customers exhibiting patterns of return abuse, including but not limited to excessive return frequency relative to purchase history; return of products showing clear signs of use following the return window (“wardrobing”); repeated warranty claims for products outside warranty coverage; and misrepresentation of product condition at time of return. Decisions under this section are at Holley’s sole discretion. Customers will be notified in writing and may appeal to Customer Service.

7.2. Policy Changes

Holley reserves the right to modify, update, or replace this Policy at any time and in its sole discretion. The most current version will be posted at www.holley.com and will indicate its effective date.

The version of this Policy in effect at the time a product is purchased governs the return and warranty rights for that purchase. Modifications will not retroactively reduce the return or warranty rights applicable to products purchased before the effective date of the modification. By making a purchase after a modification takes effect, the customer agrees to the updated Policy then in effect; customers who do not agree to a modification should refrain from making purchases from Holley.

Holley will use reasonable efforts to provide notice of material changes through prominent posting on its website, by email to customers with active warranty claims or pending returns, or through other appropriate means.

7.3. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: HOLLEY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR INTERRUPTIONS. HOLLEY’S TOTAL LIABILITY RELATED TO RETURNED PRODUCTS SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE PRODUCT.

7.4. Exceptions

Any exception to this Policy:

• Must be approved in writing by Holley’s Vice President of Customer Service prior to return, and

• Will be evaluated on a case-by-case basis.

7.5. Governing Law and Dispute Resolution

This Policy and any dispute arising out of or relating to it shall be governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles. Customer and Holley agree to the exclusive jurisdiction of the state and federal courts located in Davidson County, Tennessee.

Informal resolution. Before initiating any formal proceeding, the customer agrees to contact Holley Customer Service in writing at [email protected] and to allow Holley at least thirty (30) days to attempt to resolve the dispute. Most disputes can be resolved through this process.

8. Questions?

Customer Service: 800-638-0032

Email: [email protected]

Mail: 2445 Nashville Rd., Suite B1, Bowling Green, KY 42101

Website: www.holley.com