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Flowmaster Shipping & Return Policy

 
 


Process Time and Delivery:

 
 
  • All orders placed before 11am Pacific Standard Time (PST) shall ship the next business day. Orders placed after this time will ship the following business day.
  • All orders placed after 4:30pm California PST, will be considered placed the following business day.

Flowmaster Sales Department Hours of Operation:

Monday - Thursday 6:30am - 5:00pm PST
Fridays  - 6:30am - 1:30pm. PST

 
 

Tracking:

 
 
  • All orders will receive a tracking number shipped via UPS. This information will be sent to the email address supplied to Flowmaster by the customer at the time of the order. It will be emailed the day the order is shipped. To track your order, please go to: http://www.UPS.com and click on the Tracking tab. 
 
 

Return/Exchange Policy:

 
 

If you are not satisfied with your online purchase or you find a manufacturing defect, please return the item for exchange or credit. The following steps will ensure a smooth return: 

1.  Find your original invoice that came with the product.

2.  Contact our Customer Service Department at  1-800-544-4761 for return instructions and proper procedures.

3.  Re-pack the items securely with the original packaging, include a copy of your original  receipt and apply a label with the return address below and your return address.

4.  Ship prepaid via USPS w/ Delivery Confirmation, FedEx Ground or UPS. Please retain your tracking number.

5.  Shipping and handling charges are not refundable.


 
Return to:
Flowmaster Inc.
Attn: RMA# (put your return number here)
2975 Dutton Ave.
Santa Rosa, CA 95407
 

 

 

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